Terms & Conditions

Returns

If for any reason you are not completely satisfied with any of our kits or charts, you may return them within 14 days of receipt as long as they are unopened and in a saleable condition. Any returned items should be sent by registered post as we cannot be held responsible for goods lost in transit. Unless goods are supplied faulty or incorrectly the customer will be responsible for return postage. Due to chart and kit packs containing copyright material we are unable to accept return of any items which have been opened, unless faulty.

Faults and omissions

If a kit or chart is found to have missing or faulty items please inform us in writing within 28 days and the missing/faulty items will be supplied free of charge.

Design illustrations

Due to the limitations of printing, the colours depicted on any printed illustrations of our designs may not be an exact representation of the finished product. This also applies to illustrations on the web site. We reserve the right to change any aspect of our kits and charts (including prices) without prior notice. We cannot be held responsible for any slight variations in thread colours supplied with our kits.

Thread colours

All of our designs were created using Anchor Threads, if you are purchasing a 'chart only' we do not recommend the use of other manufacturers colour ranges as there are some colours which cannot be matched closely enough. If you do use another range of colours we cannot accept responsibility for the appearance of the finished product.

Payment/Ordering You can order and pay  online using your credit/debit card If you wish to order by post you can pay by:- UK - Cheques and postal orders Rest of the world - Cheque drawn on a UK bank, International money order or bankers draft. All payments must be in UK £ Sterling and made payable to R.P.Lambe

You can also order by phone using your credit or debit card. UK customers -  01308 897221 overseas customers - +44 1308 897221 Mon - Fri (9.30am - 4.30pm GMT) Wed (11.30am - 4.30pm GMT)

Dispatch

Items will usually be dispatched within 2 working days of receipt of order. If paying by cheque your order will be dispatched immediately upon clearance of cheque

Delivery

UK  (1st class Royal Mail)  -  3 days but please allow up to 7 working days Europe  (Airmail)  - 5 days but please allow up to 14 days Rest of the world (Airmail)  - 7 days but please allow up to 21 days

Postage & Packing (Shipping)

Order Value UK Europe Aus + NZ Rest of World
£0.00 - £9.99 £1.75 £3.00 £4.00 £3.50
£10.00 - £19.99 £2.25 £3.50 £4.75 £4.50
£20.00 - £59.99 £3.00 £4.50 £6.00 £5.50
£60.00 - £99.99 Free £6.50 £9.00 £7.50
£100 - £200 Free £8.50 £12.50 £10.50

If ordering by post please do not forget to add postage to the Kit or Chart prices shown. If ordering online the postage will be added to the price when you go to the checkout. Please do not forget to select the correct shipping destination.

Warning

Kits contain sharp objects, keep away from babies and young children.

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